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Managed network services are essentially off-site IT services as opposed to in-house IT services. They are the backbone for companies, providing support and storage for essential components including email, documents, and much more.

At some point, every organization must make a decision about their network management. Small and mid-range companies must decide if it makes sense to manage the network in-house while large corporations must decide which aspects of network management they should outsource.

How Do I Know If My Business Needs Managed Network Services?

If you find yourself with a network that meets one or more of the following criteria, it may be time to consider managed network services:

  • Have multiple offices, stores, or other sites
  • The current access lines no longer satisfy the company’s needs
  • Mobile and remote employees require secure connectivity that you cannot currently provide
  • Integrating voice and data traffic would result in significant savings
  • Need the capacity for higher traffic from video and other high-bandwidth applications
  • Can no longer manage and guarantee performance and security due to your limited staff and budget resources

Can a company manage these tasks on their own? It is always possible to manage networks internally with IT personnel. However, it is not always simple or cost effective. In-house network management comes with a wide range of business responsibilities, network operations, and staffing challenges, such as reducing network overhead costs while increasing network services and finding, recruiting, and retaining certified network professionals.

Will Outsourcing My IT Services Save My Business Money?

Outsourcing managed network services comes with substantial cost savings and simplified management. You get streamlined services, up-to-date technology and equipment, and predictable monthly costs. You also get the benefits of a centralized, highly resilient and secure infrastructure. With IT staff freed from the network support responsibilities, they have the time and energy to focus on strategic activities, increasing productivity and ultimately revenue for the company.

A managed services provider can combine, integrate, and manage network connections, remote access, voice and data traffic, and network security. The provider will be in charge of the following tasks:

  • 24/7 availability, utilization, and performance monitoring and analysis
  • Change, configuration, and issue management
  • Moving average convergence / divergence (MACD) support
  • A single point of contact for all incidents and service requests between support to ensure dedicated management
  • Integrated support between managed services and professional service teams
  • Seamless team extension with sharing tasks, based on your requirements
  • Flexible service offerings
  • Global system of top service partners to enable support for all of your remote sites

What Type Of Managed Network Services Do I Need?

Once you have decided to explore managed network services providers, you must determine which one is right for your company. As there are extensive choices, the search process can be confusing and even overwhelming.

You want to find a services provider that is a good fit for the size of your organization that manages its own network and offers an extensive array of services. This type of provider allows you to choose the managed network access, voice, and security services that meet your business needs and match your internal network management resources. It also allows you to scale your services to accommodate the changing needs of your company.

As you evaluate varying managed network service providers, consider the following factors for each provider:

  • Service offerings (i.e. a choice of access speed for network connectivity, combined phone service and internet access at one low monthly rate)
  • Network, voice, and security operations capabilities to guarantee that the network services perform at their maximum potential and that customers receive timely, responsive technical support
  • Certified professionals and industry partnerships to ensure that you’re working with highly knowledgeable, skilled network professionals
  • Service Level Agreements (SLAs), which determine how well a managed network services provider maintains high levels of network performance and availability

UCI is a business services company that offers an extensive range of products and services for organizations of all sizes including managed network services, website design & marketing, copiers, printers, scanners, and document destruction. UCI provides managed network services at our Amarillo, Texas location. To speak with one of our representatives about your managed network services needs, fill out the form on this page.